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General

Is it really free?
Yes. It is FREE to register, FREE to post an item on Elmazad.com. Elmazad.com earns money by selling advertising.
Do I need to be registered to browse Elmazad.com or search for items?
No, you can browse Elmazad.com and search for items without being a member.
Do I need to be registered post an item on Elmazad.com?
Yes, to sell an item, you need to enter your username. You get a username when you register
How can you make sure that the offers are geniuine and that members are not cheating?
Elmazad is a site that allows people to post items and others browse them and find what they like and connect with the sellers directly without the intervention of Elmazad. We highly suggest that our visitors check the items before sending any money to the sellers.
elmazad is not responsible for the credibility of the sellers or the quality of the goods offerd or the content of the advertising
I am interested by an item but there are no phone number or e-mail address for the seller
Click on ask seller a question, elmazad will notify the seller by e-mail that there is a question and he will answer you through elmazad. You will receive an e-mail to inform you that the seller answered.

My Profile

How do I register?
Go to the Registration Form and fill in the form with the required details.
Why do I need a password?
You are required to provide a password for your account to keep your information secure. Without a password anyone would be able to access your personal details and even change them, a password ensures that your personal information remains hidden from other site users.

Your password can be a mixture of letters and numbers, in lower or upper case. between 4 and 14 characters.
Why do I need a mobile number?
You are required to provide a mobile number to register. The mobile number limits the multiple registration of a single user and therefore limits fake items on the site. Our members are aware that if they scam the system their account may be blocked and it will be harder for them to register with a different account.
Why do I need an e-mail address?
You need to provide an e-mail address because all Elmazad communication with you will be done through e-mail. Elmazad will notify you when someone asks a question about an item you posted, it will notify you about any major change or upgrade done on the system and any other matter that might be of interest to you as Elmazad member. Your e-mail will remain confidential and will not be use but for the purposes you agreed.
How do I change my details?
To change your details you need to be logged in. When you are logged in you can simply click on ĎMy Elmazadí link in the upper menu of the screen, there you will be able to change your details and even your password. Check the Terms and Conditions button and save the changes at the bottom of the page.
I canít login.
You may have forgotten your password or did not confirm your registration.

If you have forgotten your password you can retrieve it by clicking on the forgot my passwordí link in the log in page. The system will prompt you for your mobile number (the same you have entered when you initially registered) and will ask you to answer the secret question you initially chose.

When you register, you need to enter the code you received by sms on the mobile number you provided. If you did not do so, your registration is not completed until you do. If you have deleted the code, you can get it back by logging to your account and request it again.
I canít complete my registration
When you are filling your registration details, you need to dill all the required fields (marked by an asterisk). I fail to do so, you canít complete the registration. You also need to provide a valid mobile number from one of the countries allowed and a valid e-mail address.
I forgot my password.
For security purposes, your password is stored in our database in an encrypted format. If you forgot it, you need to reset it. To do this click on the forgot my password link in the log in page. The system will prompt you for your mobile number (the same you have entered when you initially registered) and will ask you to answer the secret question you initially chose.

My Items

How do I post an item for sale?
Click on sell an item. Choose the category where item fits best. For a detailed list of available categories, click here.

On the next page, you need to fill in the details for your item. Remember that the first thing visitors will see is your item title. Specific keywords in the title are what will appear in elmazad search results when people are looking for a specific item. It is also what appears in the search engines, so make sure to put the most accurate information about your item in the item title. Setting a fair price is also very important as interested visitors will check for the price before calling you, and an overpriced item will not be appealing to the potential buyers.

After you filled all the information required on this page, click on insert my item. Your item is inserted on elmazad, and visitors will start seeing it in the list of items when they browse elmazad. To make your item more attractive, we strongly recommend that you attach pictures to it.
How do I add a picture to a previously posted item?
After you insert your item, the system will take you to the next page where you will be able to attach up to 5 pictures and add comments on each one of them.

The format of your pictures has to be JPG/JPEG and the maximum size allowed is 1mb

If your item is already listed, and you to add a picture or modify an existing one, click on my elmazad, then click on the edit my item icon at the right of your item title. The system will take you to a page where you will be able to modify all the information related to your item including the pictures.
How can I edit a previously posted item
Click on my elmazad, then click on the edit my item icon at the right of your item title. The system will take you to a page where you will be able to modify all the information related to your item including the pictures.
How can I remove an item?
Click on my elmazad, then click on the delete my item icon at the right of your item title.
How long will my item remain in the listing?
Any item listed on elmazad.com will remain active for a period of 60 days unless you delete it before.
How can I reactivate an expired item?
Click on my elmazad, then click on the edit my item icon at the right of your item title. The system will take you to a page where you will be able to modify all the information related to your item including the pictures. When you are done with editing the information, click on reactivate.

Advertise On The Hot Gallery & Hot List

What is the hot gallery?
In some cases, you might want to give extra exposure to your item by advertising it on elmazad hot gallery. The picture of the items that are selected to appear on the hot gallery will appear on the home page randomly. The pictures of the items that are selected to appear on the category hot gallery will appear randomly on the main page of the category when the visitors click on the category. The items of both the site hot gallery and category hot gallery will also appear on top of the listing in the category with a pink background depending on their category (Example: if you listed a car on the site hot list or the automotive hot list, it will randomly appear in the 3 lines on top of each page with a pink background when a visitor is browsing the cars category). The hot gallery items picture will also appear at the right of the item within the same category (Example: if you are listing a car on the site hot gallery or the automotive hot gallery, itís picture will randomly appear at the right of the item when a visitor is reading the details of that item)

. The pictures of the site hot gallery will be used at the management discretion for advertising on other websites and for e-mail advertising. You might find the picture of your item on Elnashra.com, Elnashrafan.com, Facebook, in an e-mail shot or otherÖ
What is the hot list?
You might want to give extra exposure to your item by advertising it on elmazad hot list. The items that are selected to appear on the hot list will appear on the home page randomly. The items that are selected to appear on the category hot list will appear randomly on the main page of the category when the visitors click on the category title. The items of both the site hot list and category hot list will also appear on top of the listing in the category with a pink background depending on their category (Example: if you listed a car on the site hot list or the automotive hot list, it will randomly appear in the 3 lines on top of each page with a pink background when a visitor is browsing the cars category). The hot list items will also appear at the right of the item within the same category (Example: if you are listing a car on the site hot list or the automotive hot list, it will randomly appear at the right of the item when a visitor is reading the details of that item).

The title of the items posted on the site hot list will be used at management discretion for advertising on other websites and for e-mail marketing. You might find a link for your item on elnashra.com, elnashrafan.com or other websites.
How much does it cost?
Since, the hot lists and the hot galleries will show items randomly among the pool of items on that specific hot list or hot gallery, we will make sure to keep the number of items on the hot lists and hot galleries in a way that will show each item or item picture frequently enough. Therefore, the prices will be driven by demand. The more people choose to advertise their items on the hot list and/or the hot gallery, the higher the price becomes. In some cases you might be able to advertise your item on some special places free.
How can I pay?
You can pay online using your credit card through Bank Audi secure payment gateway. To ensure maximum security, you wonít enter your information (card number etcÖ) on elmazad, but when you choose to pay by credit card, elmazad will redirect you to Bank Audi secured website where you will enter the sensitive information and make the payment.

If you are a corporation and want to advertise frequently on elmazad.com, please contact us and a sales person will get in touch with you to discuss other ways of payment.
I choose to have my item on the Hot List but canít see it, why?
There are various reasons:
  1. Items on the hot list are selected from the pool of items to be displayed on the hot list and appear randomly. You might have not seen it when you opened the page, but you can be assured that other visitors are seeing it.
  2. Your item hasnít been approved yet: all items have to be approved before appearing on the hot list. Please allow few hours for your item to be approved and start appearing on the hot list.
  3. The items on the hot list remain for a period of 14 days. After that period, the item will remain in the listing within the category listing but will be removed from the Hot List pool.
  4. Your item exceeded the period of 60 days and has expired. It will be removed from the site and from the hot list
  5. You may have deleted the item
  6. Your item has not been approved to appear on the hot list and you havenít been charged for it.
I choose to have my item on the Hot Gallery but canít see it, why?
There are various reasons:
  1. Pictures of items on the hot gallery are selected from the pool of pictures to be displayed on the hot gallery and appear randomly. You might have not seen it when you opened the page, but you can be assured that other visitors are seeing it.
  2. The picture of your item hasnít been approved yet: all pictures have to be approved before appearing on the hot gallery. Please allow few hours for your itemís picture to be approved and start appearing on the hot gallery.
  3. The pictures of items on the hot gallery remain for a period of 14 days. After that period, the item will remain in the listing within the category listing but will be removed from the hot gallery pool.
  4. Your item exceeded the period of 60 days and has expired. It will be removed from the site and from the hot gallery.
  5. You may have deleted the item
  6. The picture of your item has not been approved to appear on the hot list and you havenít been charged for it.
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